Privacy Policy

Introduction

At Cargo Engines, we respect your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and protect your information.

Definitions

• Client: Any individual, entity, or business that engages our export services.
• Agent: Our UK-based representative responsible for managing local operations and coordinating with couriers.
• Services: The services provided by Cargo Engines, including export coordination and shipping.

Scope of Services Provided

• Export Coordination: We manage logistics, customs documentation, and compliance with local export laws.
• Courier Services: We partner with DPD, FedEx, and DHL to ensure prompt delivery of goods.
• Agent Support: Our UK-based agent ensures compliance with local regulations and assists with paperwork.

User Responsibilities

• Provide accurate and complete shipment details.
• Ensure compliance with local laws and regulations of the destination country.
• Properly package goods to avoid damage.
• Pay all applicable fees, taxes, and duties promptly.

Payment Terms

• Pricing: Prices are based on the type, quantity, and destination of goods.
• Payment Methods: We accept bank transfers and credit cards.
• Payment Deadlines: Payments must be made within 30 days of the invoice date.

Cancellations and Refunds

• You can cancel a shipment before it is dispatched. After dispatch, cancellation is not possible.
• Refunds will only be provided for errors on our part or if services were not delivered as agreed.

Customs and Duties

• Customs Clearance: We will facilitate customs clearance but are not responsible for delays, inspections, or additional fees imposed by customs authorities.
• Payment of Duties: You are responsible for all applicable customs duties and taxes levied by the destination country.

Liability and Indemnification

• Limitation of Liability: We are not responsible for delays, loss, or damage to goods unless due to our gross negligence.
• Insurance: We recommend that clients purchase insurance to cover their shipments.
• Indemnification: You agree to indemnify and hold Cargo Engines harmless from any claims, losses, or damages arising from your misuse of our services.

Force Majeure

Cargo Engines is not liable for delays or non-performance caused by circumstances beyond our control, such as natural disasters, strikes, or government actions.

Intellectual Property

All content on our website, including text, graphics, and logos, is the property of Cargo Engines and protected by intellectual property laws. Unauthorized use is prohibited.

Governing Law and Dispute Resolution

These Terms are governed by the laws of [Your Country/State]. Any disputes will be resolved in the courts of [Jurisdiction]. Both parties agree to resolve issues through negotiation before pursuing formal legal proceedings.

Amendments to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms regularly.

Contact Information

If you have any questions or concerns, please contact us at:

• Email: info@cargoengines.com
• Phone: +92 336 223 0886
• Address: Plot 188 R, P.E.C.H.S. Block 2 PECHS